Help, sorted.
The usual fixes are below. Still stuck? Email support@gigalearner.com and a real human replies, usually within one working day.
Common questions, answered.
My sign-in code hasn't arrived
Give it a minute, then check your spam or promotions folder. Still nothing? Go back to the sign-in screen and ask for a new code. Codes come from noreply@gigalearner.com.
How do I cancel or change Pro?
It depends on where you bought it. Bought in the iPhone app: open your iPhone's Settings → your name → Subscriptions → GigaLearner. Bought on the GigaLearner website: sign in on the website, open Settings and tap Manage subscription. Either way, Pro stays on until the end of the period you've paid for.
I paid for Pro but it still says Free
In the iPhone app, open Settings → Plan and tap Restore purchases. On the website, wait a minute and refresh, because payments can take a few seconds to land. Still Free? Email us your account email and we'll sort it.
How do I delete my account?
Open Settings, scroll to the bottom, tap Delete account, then Yes, delete my account. That permanently deletes your account, lessons, saved phrases, progress and settings. A Pro plan bought on the website is cancelled for you. One bought in the iPhone app has to be cancelled in your iPhone's Settings → your name → Subscriptions, because Apple handles those.
I can't hear the lesson audio
Turn the volume up and check your phone isn't on silent. Then tap play again. If a lesson has no audio yet, open it and tap Generate audio.
A phrase in a lesson looks wrong
Lessons are written by AI, so it can occasionally get something wrong. Tap Refine and ask for a fix (for example "make it more polite"), or email us the lesson title and we'll take a look.
What happens to my data?
We don't sell it, and you can delete it anytime. The details are in our Privacy Policy.